Tuesday, January 15, 2013

Bait and switch

Subject: We'll give you until Friday to reply - resending

Resent: Wednesday, October 31, 2012 3:36 PM PM

Originally Sent: Tuesday, October 30, 2012 10:12 PM

On September 29, 2012, my husband and I made two purchases totalling $xxx.xx at ABCDEFG, East Mississauga, ON. These purchases were made by cash and we have the receipts.

The reason we made the second purchase that day was to take advantage of the bargain which was offered by the salesperson, HIJKLMNOP. The bargain is listed on Invoice #000000000000 for $x,xxx.xx, which is a 51" 720P 3D Samsung Plasma TV.

This bargain was advertised in store poster and verbally by the salesperson for purchasing a specific dollar value of furniture, which we did. The very large poster near the sales register in the store made no mention of lack of availability of the bargain. We were not advised that the TV was back ordered until after the transaction was completed. At that time, the salesperson told us that it would be available at the end of October 2012.

Today I called ABCDEFG, East Mississauga, ON, was put on hold for 20 minutes, and was told that the TV is back ordered until December 2012. I told HIJKLMNOP that was not the agreement and she put me back on hold. I waited for a long time and then gave up.

This is not acceptable.

According to the Competition Bureau of Canada , The Competition Act prohibits 'bait-and-switch' selling, which occurs when a product is advertised at a bargain price, but is not available for sale in reasonable quantities.

We were advised that we would have this TV at the end of October. If we don't receive it or a reasonable replacement (in quality, size & features) by the end of the week, we will be filling out the complaint form available at the government site at http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/frm-eng/GH%C3%89T-7TDNA5 and ABCDEFG will be investigated.

Please reply.

We received our TV on November 1, 2012...the same one advertised, which previously did not exist in their stock.

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